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Обычно под ненужной работой подразумевается «мы это могли сделать сами». Ненужность также заключается в том, и это особенность самого консалтинга, что результаты работы консультантов зачастую сразу невидны. Эффективность принимаемых решений можно оценить только спустя какое-то время, и нередко нельзя точно определить, что явилось причиной улучшений. Руководству предприятия часто кажется, что это оно само смогло скорректировать и улучшить ситуацию, а консультанты здесь ни причем. В общем, это вопрос больше исторический, чем риторический.

Не так далеки те времена, когда бизнес в нашей стране заключался в приобретении и наращивании активов и их последующей перепродаже. Некоторыми предприятиями услуги консалтинга по большому счету использовались как инструмент «отмывания» денег. Вот, типа, пришли консультанты, нарисовали бизнес-процессы за кругленькую сумму и ушли. Никому эти бизнес-процессы не нужны, они так и остались на бумаге, деньги «распилены» – все счастливы.

С другой стороны (и это продолжается до сих пор) многие предприятия приглашают консультантов с целью «это модно» или для возможности помахать флагом (особенно, когда приглашают какую-нибудь западную и широкоизвестную компанию) - «у нас поработали консультанты, нарисовали процессы, а значит мы на мировом уровне». В итоге получается забавная картина, когда говорят о бизнес-процессах, многие руководители представляет себе толстенную (и надо сказать дорогую) пачку бумаги с нарисованными квадратиками и стрелочками. Но ведь бизнес-процессы это не квадратики на бумаге, это реально работающие процессы на предприятии. Дальше нечестность порождает еще большую нечестность, у консультантов в голове крутятся доллары, бессмысленность и ненужность работы, и в итоге пошел процесс «нужно побольше придумать себе работы и побольше взять денег». В итоге, получается, что мощный инструмент бизнес-консалтинга используется абсолютно не по назначению.

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